10 Phrases to Attract Return Customers

Posted on July 31, 2008
Filed Under Sales | Comments Off

“Retaining customers is one of the most valuable money-saving objectives your team can adopt. Language may be your team’s most effective tool in maintaining long-term business. In his book, 180 Ways to Walk the Customer Service Talk, Eric Harvey offers these simple phrases:

The 10 most important words:’I apologize for our mistake. Let me make it right.’
The 9 most important words:’Thank you for your business. Please come back again.’
The 8 most important words:’I'm not sure, but I will find out.’
The 7 most important words:’What else can I do for you?’
The 6 most important words:’What is most convenient for you?’
The 5 most important words:’How may I serve you?’
The 4 most important words:’How did we do?’
The 3 most important words:’Glad you’re here!’
The 2 most important words:’Thank you.’
The MOST important word:’Yes.’

(1999, Teamwork, p.3).”

Money Proverb

Posted on June 2, 2008
Filed Under Philosophy | Leave a Comment

Money can buy a House
But not a Home

Money can buy a Bed
But not Sleep

Money can buy a Clock
But not Time

Money can buy you a Book
But not Knowledge

Money can buy you a Position
But not Respect

Money can buy you Medicine
But not Health

Money can buy you Blood
But not Life

Money can buy you Sex
But not Love

Money is simply a means to an end. Remember to keep the end in mind …

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Buying Time

Posted on April 6, 2008
Filed Under Vision, Finance | Leave a Comment

Fortunes are spent each lifetime on things that sustain us, and things that drain us. But what is the ultimate sustanance of life? If we consider ‘life’ to be the period of time that we are conscious and alive (as opposed to unconscious and/or dead), then time would be a universal currency of ‘life’. The more time you have, the more life you have. For example, a person that has 70 years of life would be considered to have more time than somebody who has 30 years of life. As such, the person who has more could be considered more ‘wealthy’, if we attributed time as a currency.

Now if time is a currency, it must be able to be traded, bought, and sold. The question is, how does one buy time? If Walmart, Ebay, or Amazon don’t sell it .. how does one acquire more time?

For a business, a first stage of financial management is to asses the situation and identify where debts or cash outflows occur. One can never acquire more cash if one constantly has the cash being sucked out through expenses and liabilities (unless you have a very high inflow of cash, but this is a non-efficient state). Similarly, if time is constantly being drained, one can never become ‘time-wealthy’. Thus comes the first step of acquiring more time:

5 Ways to Promote Synergy

Posted on January 30, 2008
Filed Under Human Resources | Leave a Comment

Humans are social organisms. Societies in which we live forces interactions, and interactions create relationships. We cannot live without interactions and relationships in this society. Business is indeed a collection of relationships - relationship with customers or clients, relationship among co-workers, relationship between suppliers and consumers, etc. Business is also about trades. Through the relationships developed, we create supply chains, resource allocations, and added values in our products and services.

Relationships dwindle in egotism and prosper through active two-way communication. Synergy allows a business to out perform its competitors with same tangible resources by enhancing the interactions and relationships between and within each processes.

Here are 5 ways to promote synergy at your work place: Read more

Inspiration vs Motivation

Posted on January 29, 2008
Filed Under Vision, Human Resources | Leave a Comment

[Inspiration]

1. Stimulation of the mind or emotions to a high level of feeling or activity.
2. The condition of being so stimulated.
An agency, such as a person or work of art, that moves the intellect or emotions or prompts action or invention.
Something, such as a sudden creative act or idea, that is inspired.
The quality of inspiring or exalting: a painting full of inspiration.
Divine guidance or influence exerted directly on the mind and soul of humankind.
The act of drawing in, especially the inhalation of air into the lungs.

Synergy from Transformation, Diversification and Teamwork

Posted on October 1, 2007
Filed Under Human Resources | 1 Comment

You must do the things you think you cannot do. - Eleanor Roosevelt

Synergy starts from transformation.

Synergy is created when members from a diversified team collaborate to transform an existing business process. A great synergistic leader is therefore someone who can be effective during these transitions. Since a business is like an organism, it must constantly evolve in order to survive. The information technology revolution of the 1990s has accelerated the evolution of world economy and subsequently, created a constant flow of opportunities for businesses that could either lead to success or failure. Successful synergistic leaders welcome this ever-changing economy and are capable of transforming new challenges into synergy generating opportunities. Sony’s stumble at the surge of this revolution and the resignation of its then-CEO Mr. Nobuyuki Idei, clearly demonstrate a lack in synergistic leadership and failure in adapting to this newly emerging business environment.

Synergy arises from harmony of diversification.

Diversification of thoughts, characteristics and styles stimulates excitement and competition.

Creating Synergistic Performance

Posted on September 23, 2007
Filed Under Operations, Human Resources | Leave a Comment

The whole is greater than the sum of its parts

Whether you operate a small business, large corporation or non-profit organization, you are not excluded from this age long concept - synergy. The word ’synergy’ stemmed from a Greek word ’synergos’ which means ‘working together.’ Synergy is created when two or more units interact effectively and efficently to create an added value beyond the sum of the individual values. Let’s look at how you can create synergy in your organization.

We will first look at what synergy is and then discuss the common traits of the synergistic executive who work as the catalyst. Here are the four fundamentals to prepare before we can successfully create synergistic organization:

Know-how: Understanding the benefits of synergy, management techniques and total quality service (TQS) techniques.
Talent: Brain management, creativity promotion and education and training.
Skills: - Management leadership, effective communication and decision-making.
Behavior: - mental constitution, confidence and professionalism

Know-how and talent will create ability, and proper skills and behavior will create vitality in the work force. The combination of ability and vitality is imperative to creating synergistic performance. We will discuss in detail on each of these fundamentals in later posts.

Where Are You Going?

Posted on September 10, 2007
Filed Under Vision, Finance | Leave a Comment

Some have said:

“It’s not about where you are, it’s where you’re going.”

Others have said:

“It’s not where you’ve been, it’s where you are.”

In business, I like to say:

“Where you are - Where you’ve been = Where you’re going”

(in addition to the above two.)

4 Steps to Destiny

Posted on September 2, 2007
Filed Under Vision | Leave a Comment

Sow a thought, reap an act.

Sow an act, reap a habit.

Sow a habit, reap a character.

Sow a character, reap a destiny.

Yoda once phrased this as a foreboding warning to young Vader:

“Fear is the path to the dark side. Fear leads to anger. Anger leads to hate. Hate leads to suffering.”

Fear is a thought, which if focused upon, leads to anger, which is an expression of the fear.

Repeated or constant anger results in hate, a habit that results in suffering since it imposes a negative toll on the body.

In Star Wars, young Vader’s hateful character eventually lead him to the dark side - all which stemmed from fear.

While in life, our destinies may not be as dramatic as Vader’s, it may still be as grand, especially to us who are the protagonist of our own life’s story. So how do we take this lesson and develop a desirable destiny?

For me, I have always desired a destiny of freedom, exploration, and experience. So I worked backwards.

Measuring the pulse of Web Marketing

Posted on September 2, 2007
Filed Under Information Technology, Marketing | 1 Comment

Marketing has a wide plethora of mediums in today’s area, but if you are a web-based company, you will probably be focusing on website visits as a major source of incoming leads.

Two key metrics for any company that makes a majority of its revenue from a webpage are:

1. Unique Homepage Visits

This will result from three main areas: Pay-Per-Click, SEO, and Affiliate Sites. Obviously, you want this to be a high number, and also very importantly, a number with strong growth.

a. Pay-Per-Click aka PPC

Vital statistics are Click Through Rate, Conversion Rate, Cost per Converison.

b. Search Engine Optimization aka SEO

Vital statistics are # of 1st page rankings, # of #1 keywords, # top 5 keywords, # inbound links, Google PageRank.

c. Affiliate Sites

# of Affiliates per Month (growth rate), $ generated from affiliates.

10 Phrases to Attract Return Customers

Money Proverb

Buying Time

5 Ways to Promote Synergy

Inspiration vs Motivation

Synergy from Transformation, Diversification and Teamwork

Creating Synergistic Performance

Where Are You Going?

4 Steps to Destiny

Measuring the pulse of Web Marketing

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